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How ratuliga Protects Your Personal Data

Your account data, transaction history, and device information are handled with clear rules — we collect only what we need to run your account and process payments via…

No data sold to third partiesDANA, OVO, GoPay & QRIS transactions protectedAccount deletion available on requestData retained only as long as requiredEncrypted storage for all personal records

Explore the Lobby Read FAQ

What We Collect and Why We Hold It

ratuliga Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with ratuliga, we collect your name, email address, phone number, and the payment method you register — whether that is DANA, OVO, GoPay or QRIS. We also log device type, IP address, and session timestamps so we can detect unusual access

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patterns and keep your account secure. Transaction records tied to your deposits and withdrawals are retained for a minimum of five years to meet financial record-keeping obligations, which depends on local law. We do not collect more data than is necessary for these operational and compliance
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purposes, and we do not share identifiable data with advertisers.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review the data we hold on your account, request a correction, or ask us to delete your information entirely, our privacy team is reachable through three direct channels.

Live Chat Connect with our privacy team through the live-chat widget in your account dashboard, available around the clock every day of the week including Indonesian public holidays.

Email Send a detailed data request to our dedicated privacy email address. We respond within 72 hours on business days and confirm receipt immediately upon submission.

Account Settings Navigate to Settings › Privacy inside your ratuliga account to download a copy of your stored data or submit a deletion request without needing to contact support directly.

DATA HANDLING STANDARDS

6 Ways We Manage Your Data Responsibly

From the moment you verify your account in Surabaya or anywhere else in Indonesia, every piece of personal data passes through encrypted channels and is stored in access-controlled environments.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly. You can disable non-essential cookies through your browser settings at any time without losing account access.

Account Security

Passwords are hashed using industry-standard algorithms and never stored in plain text. Two-step verification is available under Security in your account settings and we strongly encourage you to enable it.

Data Retention Rules

Active account data is kept for as long as your account remains open. After account closure, we retain transaction records for five years to satisfy financial compliance obligations, then permanently delete them.

Third-Party Sharing

We share data only with payment processors such as DANA, OVO, GoPay and QRIS — strictly to complete your transactions. No data is sold to marketing networks, data brokers, or advertising platforms.

Your Access Rights

You may request a full export of your personal data at any time via Settings › Privacy. We prepare the export file within 48 hours and deliver it to your registered email address in a readable format.

Requesting Changes

To correct an error in your stored data — such as a name spelling or phone number — contact us through live chat or email with your account ID and the corrected detail. We update records within one business day.

Common Questions About Your Data on ratuliga

The questions below cover the scenarios our account holders ask about most often — from what data we keep when you pay via QRIS, to how long we hold records after you close your account. If your question is not listed here, our live-chat team is available 24 hours a day to walk you through the specifics.

We collect your name, email, phone number, and chosen payment method — DANA, OVO, GoPay or QRIS. We also log your IP address and device type to protect your account from unauthorised access attempts.

No. We share data only with payment processors needed to complete your transactions. We do not sell, rent, or trade your personal information to any marketing network, data broker, or advertising platform under any circumstances.

Transaction records linked to DANA, OVO, GoPay and QRIS payments are retained for a minimum of five years after the transaction date to meet financial compliance requirements, then permanently and securely deleted.

Yes. Go to Settings › Privacy in your account and submit a data export request. We prepare a readable file of all stored personal data within 48 hours and send it to your registered email address.

Submit a deletion request through Settings › Privacy or contact our support team via live chat or email with your account ID. We action the request within five business days and confirm deletion by email.

We use session cookies for login continuity and optional analytics cookies to improve page performance. You can disable non-essential cookies through your browser settings at any time without affecting your account access or payment flow.

Reach our privacy team directly via live chat — available around the clock — or email us with your account ID and the specific concern. We acknowledge data complaints within 24 hours and resolve them within five business days.

How ratuliga Protects Your Personal Data

Reach Us About Your Privacy Rights

6 Ways We Manage Your Data Responsibly

Cookie Policy

Account Security

Data Retention Rules

Third-Party Sharing

Your Access Rights

Requesting Changes

Common Questions About Your Data on ratuliga

01 What personal data does ratuliga collect when I open an account?

02 Does ratuliga sell my data to advertisers or third parties?

03 How long does ratuliga keep my transaction records?

04 Can I request a copy of all the data ratuliga holds on me?

05 How do I ask ratuliga to delete my account and personal data?

06 Does ratuliga use cookies, and can I turn them off?

07 Who do I contact if I think my data has been handled incorrectly?

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